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1.What is your minimum order for custom products?
Because of the effort required to design and produce custom products, it is necessary to have a minimum order quantity. You can still order below the minimum quantity, but please be aware that there will be an additional fee. The minimum quantities for some of our custom products are: Badges: 100 pcs Pins: 100 Pieces Coins: 100 Pieces Patches: 300 Pieces Keep in mind that most custom products have several price breaks at higher quantities, so ask your sales rep how you can get the best value for your order. Feel free to contact us for a free quote on your custom order.
2.What is your turn around time for artwork?
We will provide your design draft within 2 days after receiving it, and the sample production time will be 7 working days. Please contact our customer service team to determine a more specific completion time for your individual creative work.
3.What are the shipping costs？
The transportation cost depends on the total weight of the products in your order. Our customer service staff can provide you with a quotation based on your specific order. We strive to keep the transportation cost at an as low and competitive level as possible.
4.Why can’t I get a straight answer on when my badge will be here?
Because of the custom nature of the badge business and the human intervention that is required to make each individual badge there is a certain percentage of badges that get rejected in the process. This delays delivery of that badge because it must be remade. Because we are unable to predict which badges are affected, the lead-time sometimes is affected. We are constantly looking for ways to reduce rejects and improve our communication with our customers so you have accurate information to work with.
5.Is the artwork free?
Yes, all artwork is free with your order, we want to make the buying decision easy and worry free. We do however charge a revision fee for more than 3 requested changes.
6.Do you make rings?
Yes, we make rings. We can design a custom ring to your specifications . Contact a customer service representative for a picture of our stock molds. Each ring is custom quoted due to the fluctuating prices of precious metals.
7.What are the lead times for products?
Since all of our products are custom made, lead-time varies per product and specifications. Consulting with your customer service representative will give you a more exact lead-time based on your order.
8.What’s the difference between hard and soft enamel?
Soft enamel is applied to the coin or product; the excess is wiped off, and allowed to “air dry.” It does not fill the areas to the level of the raised metal. Since there’s no hardening process, if you take a sharp object, you can scratch through it to the metal below the paint. It produces what we term a “good coin.” In some cases a layer of clear epoxy is applied over the coin to help protect the finish. Hard enamel uses a different process. The areas that are colored are actually overfilled with enamel, and then the coins/product are “baked” to harden it to a nearly ceramic hardness. They are then ground/polished flat, and then plated with the metal. Hard enamel can be scratched, but will not go through the metal below. Hard enamel gives the cleanest, crispest detail on a coin/product, and since it’s hardened, epoxy isn’t needed to protect the finish. Hard enamel produces what we term a “superior coin”.
9.What forms of payment do you accept?
We accept T/T and payment through Alibaba.
10.Where is your product made?
All of our products are custom-made in our own factory. We warmly welcome you to visit our factory.
11.What are your badge plating options?
Rhodium plate Gold plate Nickel plate Two-tone plate Swat (subdued black nickel finish) Gold Satin Antique White Satin Antique Natural (solid brass metal) Goldtone (solid metal) Silvertone (solid metal)
